A World of Fulfilment Services for a Shrinking World!
Modern business is often run in a fragmentary fashion. Which actually makes sense when you think about it. Like, why would you try to run your own warehouse when you can make use instead of professional fulfilment services? Having access to the best equipment and the most talented staff is a goal across all areas of all industries. So outsourcing your fulfilment department should be top of your customer service list.
Why? Because customer services in any business where a B2B or a B2C order is part of the process, basically relies on the speed and safety of that delivery system. And as we have all grown fat on the ability to order something today and have it in our hands tomorrow, anything less than the best fulfilment services imaginable is simply not good enough.
Unfortunately, as a small to medium sized business you can’t afford to invest tons of money in your own proprietary fulfilment system. And as a larger business, your needs become so complicated that it can be simply too time consuming to be worrying only about that without any outside help.
So instead you use fulfilment services, which do the worrying for you and incorporate your needs into a sensible fulfilment architecture. With a project manager of your own, who acts as though he or she were a directly employed member of your business, you can start building a system that pays specific attention to what you ship, who you ship it to and when it needs to be shipped.
There are dozens of facets to a fulfilment service, and you need to either pay attention to them all or pay someone to do it for you. Some tips on the most important facets of your fulfilment services’ product: to an end user, everything should feel as if it coming directly from you. For instance, if a customer orders something from your website then he or she has no interest in going to someone else’s site to check the progress of the order. And certainly no interest in phoning a company other than you to find out why it hasn’t arrived.
So you need to think about using fulfilment services that dovetail properly with your business. This means customer service numbers and email addresses that run through your site even though they are, in reality, directing to a third party company – your fulfilment provider.
Because what counts, in a fragmented business world, is appearance and reliability. And many customers conflate the two. If it looks like you are reliable, then you are – even when you aren’t.
And this is not to say that you are deliberately unreliable, of course not. But it is saying that a company with a unified customer facing front, looks and feels more competent than one directing enquiries to different sites and different business’ numbers. So when there is a problem with your fulfilment services, and sometimes these issues cannot be avoided, then you end up looking much more capable and worthy of trust.
Published by Architectural Design on July 17th 2012 | Business
Published by Webmaster on February 5th 2012 | Business
Published by Ema Sis on May 19th 2012 | Business
Published by Outsource Strategies International on January 12th 2012 | Business
Published by Maxy on June 11th 2012 | Business
Published by Glyn Jones on January 23rd 2012 | Business
Published by Ankita Gupta on January 5th 2012 | Business
Published by on July 19th 2012 | Business
Published by Julia Roger on January 6th 2012 | Business
Published by Kumari Ankita on July 21st 2012 | Business
Published by Mary Porter on June 19th 2012 | Business
Published by Meghnath Kumar on July 2nd 2012 | Business
Published by Angie Turner on June 18th 2012 | Business
Published by Seolncr on February 28th 2012 | Business
Published by Mithun on April 12th 2012 | Business
Published by Diego Hall on December 2nd 2011 | Business
Published by Amitaabh Saboo on March 14th 2012 | Business
Published by James Blee on June 16th 2012 | Business
Published by Ankita Kumari on February 29th 2012 | Business
Published by on June 16th 2012 | Business