Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

A Virtual Phone System is More than Just Voicemail

By Alex Christopher Subscribe to RSS | March 7th 2012 | Views:

When many people think of a virtual phone system, their minds are automatically drawn to highly customizable voicemail options. The truth is that virtual phone systems are more than just voicemail; they can provide automatic phone attendants, virtual telephone numbers, call forwarding and voicemail-to-email features as well.


When a small business has more than one department, as many do, it is very important for the business to provide their callers with an automated option for getting themselves to the correct department or person to handle their call. For instance, if a customer is calling to schedule an appointment they can press “1,” while callers who want to speak to someone in billing may be asked to press “2.” This process eliminates frustrating intra-office transfers that can become a headache for business employees, as well as for clients and customers. In the event that the party is not available to take a call, the caller should be able to leave a message or speak with an answering service.

Virtual Telephone Numbers

Many businesses use a landline telephone number, but without a virtual phone system, this number will reach no farther than within the walls of the brick-and-mortar business. The assignment of a virtual telephone number allows calls to that number to be routed into different business departments, as well as to employees’ own personal telephone numbers, if necessary. Meanwhile, all their telephone numbers are kept completely private and hidden from the calling clients and customers. These virtual telephone numbers, with the addition of extensions, help organize calls and, therefore, better organize the business itself.

Call Forwarding

Call forwarding is another important option for any small business. In order to effectively maintain costs and reduce overhead spending, it may be necessary for certain employees to share duties within their departments. Call forwarding allows businesses to make changes to the auto-attendant feature in order to discern who gets specific calls when customers choose an option. Call forwarding is also useful in situations when an employee is working out of the home or from out of town; all of their calls that are placed into the virtual telephone system still reach them on their private telephone numbers.


Checking voicemail is often a tedious part of managing a small business. It can sometimes be difficult and extremely time consuming to weed out important telephone calls that need to be returned immediately from those that may be able to wait a bit longer. Voicemail-to-email allows employees to check their voicemail via their email accounts by simply logging in and reading the name of the caller, the telephone number that they called from and the nature of the call. This is either done via voicemail-to-text technology or a live person who checks and monitors voicemails for email translation. These voicemails are prioritized in order from the most important to the least important.

It is quite evident that virtual telephone systems can provide small businesses with much more than just voicemail. For auto-attendants, call forwarding, telephone privacy and even voicemail-to-email, any small business can certainly benefit from the use of a virtual telephone system.

Alex Christopher - About Author:
Alex Christopher is a marketing representative for iTeleCenter, a company that provides local, 1 800 and toll free phone numbers in conjunction with virtual phone system to their clients. Services include call forwarding, voicemail and more.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:

Related Business Articles Subscribe to RSS

Significance of phone systems in an organization
Published by Samsung Business on January 13th 2012 | Business
Get expert advice and best prices on the Samsung phone systems for all business telephone system nee...
Nokia c5 – smart phone with smart features
Published by Greatfones on May 23rd 2012 | Business
A perfect phone for a perfect communication is just a click away now. The easy transactions of the p...
Choosing the phone and broadband packages that suit you
Published by Paul Rowley on March 13th 2012 | Business
There are now a great range of providers of home phone and broadband services in the UK, each offers...
Digital phone system for voice clarity
Published by John Kumar on December 17th 2011 | Business
The digital phone system is the phone system of today and shares space with VoIP, the internet techn...
Find best unlock code for your cell phone
Published by Editor123 on December 1st 2011 | Business
You may have also wondered whether you could have your cell phone unlocked if you have a GSM type ph...
Luxury Marketing Would need to Get accustomed to Mobile phone handset & Modern Styles Via the web
Published by BenedyktWigan on June 18th 2012 | Business
Often, high-end tends to make so high-end brands 1 ) whether however you like, diamond, yet another ...
Accountants for Contractors: the masters of the numbers
Published by Crowin Smith on April 3rd 2012 | Business
All the life on the planet is connected to each other in one way or another. If we take up humanity ...
Advantages of Survey by phone
Published by Snooozy on December 29th 2011 | Business

Survey by phone can endow with an extensive assortment of worthful data for lines of work about ...
Why 03 numbers are growing in popularity
Published by Neil Barrall on February 23rd 2012 | Business
Find out the history of 08 and 03 Non Geographic Numbers (NGNs) in the UK, and why 03 numbers are th...
Great value home phone lines
Published by Paul Rowley on March 13th 2012 | Business
There are now a wide range of great home phone providers that offer customers low prices, great deal...
Choose sleek iPhone 4 Cases for your phone
Published by James Blee on April 23rd 2012 | Business
The economic freedom has given the customers a greater option to spend money according to their desi...
Did your phone make its way to the recycle phone bank?
Published by Karl Leone on August 22nd 2012 | Business
Or did it plainly end up in the landfill like hundreds and thousands of phones do every day? It is t...
I phone application development changes the life of people
Published by Iphoneipadandroid Applicationdevelopment on February 26th 2012 | Business
Booming of the business of Iphone application brings a great potential in the field of communication...
Survey by phone is the most beneficial way to have feedbacks and reviews
Published by Snooozy on January 5th 2012 | Business

The Survey by phone could bestow with a broad variety of suitable data for businesses concerning...